Privacy Policy for Ell Wynne Natural Health

Last updated 25 May 2025.

Welcome to Ell Wynne Natural Health at https://www.ellwynne.com.au (“we,” “our,” or “us”). Your privacy is important to us, and we’re committed to handling your personal information with care, transparency, and respect.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, book services, purchase products, or interact with us in any way.

1. What We Collect

When you engage with our website or services, we may collect the following information:

Personal Information:

  • Your name, email address, phone number, and mailing address

  • Date of birth (if required for consultations or treatments)

  • Health-related information (with your consent)

  • Payment and billing details (handled securely via third-party processors)

Website Data:

  • IP address, browser type, and device info

  • Pages visited, time spent on site, referring URLs

  • Cookies and similar tracking tech (for website functionality and analytics)

2. How We Use Your Information

We only use your data for legitimate reasons, including:

  • To provide naturopathic consultations, treatments, wellness advice and inside my online programs.

  • To deliver products or goods you've ordered

  • To communicate with you (appointment reminders, updates, newsletters)

  • To improve our website, services, and customer experience

  • To comply with legal obligations and professional requirements

We do not sell or rent your personal information. Ever.

3. How We Store and Protect Your Data

We store your data securely using encrypted systems and take reasonable steps to prevent loss, misuse, or unauthorized access.

Health and consultation records are stored according to Australian privacy law and professional Naturopathic guidelines, and we only retain them as long as necessary.

4. Who We Share Your Info With (and Why)

We may share your data with trusted third parties, but only when it’s essential:

  • Payment processors (like Stripe or PayPal) to handle secure transactions

  • Booking and CRM platforms for appointment scheduling and communication

  • IT providers to help maintain our website’s security and performance

  • Legal or health authorities, only if required by law or in an emergency

All third parties are vetted and required to comply with privacy standards.

5. Cookies + Tracking Tools

Yep, we use cookies — not the edible kind — to enhance your experience. These help us:

  • Remember your preferences

  • Keep the site secure

  • Understand how people use our site (via Google Analytics or similar)

You can control or disable cookies via your browser settings if you prefer.

6. Your Rights + Choices

You have rights when it comes to your personal information, including:

  • Accessing the data we hold on you

  • Requesting corrections to your info

  • Asking us to delete your data (where legally possible)

  • Withdrawing consent for marketing or health communications

Just shoot us an email at ell@ellwynne.com.au and we’ll sort it out — no drama.

7. Marketing + Emails

We may occasionally send you updates, tips, or offers — but only if you’ve opted in. You can unsubscribe anytime by clicking the link in our emails or contacting us directly.

8. Third-Party Links

Sometimes we link to other sites (for products, research, resources). We’re not responsible for their privacy practices, so be sure to check their policies too.

9. Policy Updates

This Privacy Policy may be updated occasionally to reflect changes in laws, tech, or our services. We’ll post updates here and revise the “Effective Date” at the top.

10. Contact Us

Got questions, concerns, or a data request? Reach out via email at ell@ellwynne.com.au

We’ll always do our best to help — because your privacy and trust matter.