Terms & Conditions + Booking Policy

Last updated: 28/05/2025

Welcome to Ell Wynne Natural Health at https://www.ellwynne.com.au ("the Site"). These Terms & Conditions ("Terms") explain how you can use our website, book our services, and interact with our digital content. By using our site or making a booking, you agree to these Terms — so give them a read.

If you don’t agree with them, please don’t use the site or book services. No hard feelings.

1. About Us

We’re Ell Wynne Natural Health, offering Naturopathic consults, wellness programs, online education, and health-related products for people who want to reclaim their energy, vitality, and hormonal balance — naturally.

2. Using This Website

When using our website, you agree to:

  • Use it legally and respectfully

  • Not hack it, copy content, or mess with our systems

  • Not reproduce any of our material or branding without permission

  • Use your real info when making bookings or purchases

3. Bookings & Appointments

By booking a consultation or service, you agree to the following:

  • Bookings must be made in your own name, using accurate and up-to-date contact details

  • 24 hours’ notice is required to reschedule or cancel an appointment

  • No-shows and late cancellations may be charged in full or result in loss of your booking

  • We reserve the right to refuse service to anyone at our discretion (e.g., repeated cancellations, inappropriate behavior, etc.)

Need to change something? Email us ASAP at [insert your email].

4. Online Programs & Digital Content

By purchasing a digital program or downloadable resource, you understand:

  • You receive instant access to content

  • Therefore, no refunds will be issued for online programs, courses, or downloads (unless required by law)

  • All content is for personal, non-commercial use only

  • You may not copy, share, or republish any materials — seriously, don’t do it

5. Pricing & Payments

  • All prices are in AUD and subject to change without notice

  • Full payment is required at the time of booking or purchase

  • Payments are securely processed via trusted third-party platforms (e.g., Stripe, PayPal) — we don’t store your credit card info

If there’s an issue with payment, your booking may be paused or canceled until it’s sorted.

6. Refunds + Cancellations

For Consultations:

  • Cancellations or reschedules require 48-hours notice. The credit will be used towards your next appointment,.

  • Cancellations within 24 hours or no-shows may forfeit the session fee

For Digital Products & Online Programs:

  • All sales are final

  • No refunds or exchanges will be given for change of mind, non-participation, or perceived lack of results

  • You receive instant access to proprietary materials, and we do not offer refunds once purchased

For Physical Goods:

  • We do not offer refunds for change of mind — please choose carefully before you purchase

  • If your item arrives damaged or defective, please contact us within 7 days of delivery at ell@ellwynne.com.au with your order number and photos, and we’ll sort it out ASAP

  • We may replace faulty items in accordance with Australian Consumer Law

7. Health Disclaimer

We offer holistic and educational wellness services. That said:

  • Our content is not a substitute for medical advice

  • Always consult your doctor before starting any new health treatment

  • We make no guarantees about results — healing is personal and varies from person to person

  • You accept full responsibility for your health, choices, and actions

8. Intellectual Property

All content on this site — including programs, blog posts, guides, videos, downloads, and branding — is owned by Ell Wynne Natural Health. It’s protected under Australian and international copyright law.

Do not copy, distribute, modify, or claim any of it as your own. Just don’t.

9. Privacy

We care about your privacy. Check out our Privacy Policy for full details on how we collect, store, and use your personal information.

In short: We don’t sell your info. We protect it. We only use it to serve you better.

10. Technology + Site Access

We do our best to keep the website and booking system running smoothly, but we can’t guarantee uninterrupted or error-free access.

We’re not liable for technical glitches, internet dropouts, or third-party software bugs.

11. Third-Party Links

We may link to other websites (like supplement suppliers or health tools). We’re not responsible for their content or policies. Do your own due diligence before purchasing from third parties.

12. Limitation of Liability

To the fullest extent allowed by law, Ell Wynne Natural Health is not liable for any direct, indirect, or consequential loss, damage, or injury resulting from the use of our services or website.

You accept all risks involved in using the site and engaging with our programs.

13. Governing Law

These Terms are governed by the laws of New South Wales (NSW), Australia. Any legal disputes will be handled in NSW courts.

14. Changes to These Terms

We reserve the right to update these Terms whenever we need to. The latest version will always be available here, and your continued use of the site means you accept the updates.

15. Contact Us

Questions? Need clarity? Want to check if a program is right for you before purchasing?

Reach out to us at ell@ellwynne.com.au

We’re here to support your journey — clearly, honestly, and wholeheartedly.